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Most Common Questions
- Is this a deposit program?
- This is not a deposit program. No cash provided for empty bottles. Recycle credit ticket good only towards the purchase of a Primo bottle. You own the bottle.
- Why should I get a water cooler and buy Primo water?
- Everyone knows that drinking water is good for them and there is no better way to get water for your home than with a water cooler and Primo. Many people find that when they have a water cooler in their home, they drink more water, sleep better and exercise more.
- Besides being great drinking water, what else can I use Primo for?
- Primo consumers enjoy our taste perfection cold and hot hundreds of thousands of times a day. They drink it straight and often as the base for their coffee, tea, hot chocolate, powdered fruit drinks, diet shakes and cocktails. They also use Primo regularly in recipes that call for water, for boiling foods and even for hydrating their pets. Some Primo enthusiasts use Primo for ice cubes and for home brewing beer. Primo, like any bottled water, should not be used as a substitute for contact lens cleaner.
- What is Primo's nutritional breakdown?
- Primo is 99.99% pure drinking water with taste perfection. Ingredients include purified water, calcium chloride, magnesium sulfate, and sodium bicarbonate. Each 8 oz. glass of Primo contains the following percent daily values based on a 2,000 calorie diet:
| Calories |
0 |
| Total Fat |
0g/0% |
| Sodium |
0g/0% |
| Total Carb |
0g/0% |
| Sugars |
0g/0% |
| Protein |
0g/0% |
- Primo 3 and 5 gallon bottles are identified with the #7 code. Do they contain any BPA?
- Primo is committed to responsible and safe distribution of its entire family of great tasting, environmentally friendly water products.
Primo 3 and 5 gallon bottles, which carry the #7 classification, are made from polycarbonate which contains Bisphenol A.
On August 14, 2008, the U.S. Food and Drug Administration (FDA) released a report stating that the agency continues to consider typical exposure of humans to bisphenol A as being safe. FDA reviewed the most recent scientific publications that called into question the safety of polycarbonate due to the leaching of trace quantities of bisphenol A from polycarbonate containers, including baby bottles, and package liners into the food. The preliminary conclusions in this draft assessment by FDA are similar to recent statements made by European, Canadian, and other food safety regulators, all concluding that the level of exposure to bisphenol A through food containers and packaging is safe for consumers.
- To learn more about Bisphenol A:.
o U.S. Food and Drug Administration – www.fda.gov/oc/advisory/accalendar/2008/SciBrdSub91608.htm
o Health Canada - www.hc-sc.gc.ca/ahc-asc/minist/speeches-discours/2008_04_18_e.html
o American Plastics Council®: http://www.nalgene-outdoor.com/PDFs/PC_Safety-April_25_2006.pdf
o Are the Myths About Polycarbonate Bottles True? New Information Supports the Safe Use of Polycarbonate Bottles. - www.bisphenol-a.org/whatsNew/20080205.html
- What is Primo's shelf life?
- According to the USFDA, bottled water doesn't have an expiration date. But while water does not have an expiration date, there are many things that can affect the life of the bottle. Storing a bottle in high heat or sunlight can cause it to impart an off-taste over time.
If you are ever concerned about the age of your Primo bottle or believe it has developed an off-taste, please return it to your nearest Primo retailer for a complete refund.
- What is the ph of your water?
- The range of Primo's ph is between 6.3 and 7.0, with an average of 6.6.
- What is the best way to store spare Primo bottles?
- To ensure taste perfection always store your Primo indoors in a clean, cool, dry and well-ventilated location out of direct sunlight. Always place the bottle neck up. Never store water near chemicals, gasoline, paint, solvents or cleaning supplies.
- Do I get a deposit back for my bottle when I stop using your service?
- Simply return your excess bottles to any Primo recycle center and secure the exchange tickets. Mail the tickets to Primo Water Corporation, P.O. Box 20683, Winston-Salem, NC 27120. Include your name, street address, city, state, zip code as well as the address of the location where you recycled the bottles. In order to receive your refund, please let us know why you are returning the tickets. If any of this information is not included, your tickets will be mailed back to you. With the appropriate information, you should receive your refund within 4-6 weeks. Please note that we will refund a maximum of three tickets at $7.00 each. We hope you find this offer to your needs and will continue to enjoy Primo water.
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